Entire front desk staff, including the manager, are all very happy, helpful, kind & accommodating. There isn't a turnover of employees as my housekeeper has been there for 25 yrs. Other staff 12 yrs, etc. Cook at brkfst is wonderful. Only thing, my room was damp & Chief Engineer brought in a dehumidifier & resolved everything. I feel like the staff are like my friends.

Very nice Hampton Inn. A higher priced one, at that. However, it's a prime location; it is super convenient, close to the highway, restaurants, stores, etc. I'd say the housekeepers are doing a great job, as my room was immaculate, compared to what I usually see in my hotel stays (I travel for work, and stay at hotels over 200 nights per year. This was a personal stay). I used mobile check-in. And when I walked in, wheeling my suitcase and all, I walked passed two staff members at the front desk. They did not welcome, nor even acknowledge me, not whatsoever. They were having a conversation; evidently it was super important for them to ignore a new guest that walks in. I did not deduct stars for this, as this was one instance. I was there for 2 days, and did not directly walk past the front desk any other time. I did walk along the side a few times, and I suppose they could have acknowledged me at that point. However, they did not. Update: I forgot about this review. It's been over 2 months since I stayed here. I've worked in customer service for a very long time, and couldn't help but notice, the business didn't even reply to my review. Normally, you'll see an acknowledgement and an apology. I can't imagine how they would handle a serious matter; it is evident management has dropped the ball, and does not prioritize customer service. Not only that, are they paying attention to the people that walk in the building? Very questionable... For this, I am subtracting a star.

Thank you to Miss. Sophia for hooking my family up. (I hope i got your name correct). She helped us get the best rooms. I'm moving my elderly mother and my sister from Florida. I got my mom's dogs and anyone who travels with pets knows, it's hard to find a place that accepts them. She got our rooms together, on the ground floor. The pets were able to be split two a piece and boy, had the best night sleep. Thank you for accommodating my family. We're grateful for the tremendous support and customer service of the staff here. God bless y'all and we would highly recommend this place to anyone. Especially if your traveling with pets. Respectfully, Aaron Hackett

The fact that we walked in extremely late and overheard a gentleman complain about his room having bugs, the gentleman working seemed not to be surprised. I thought nothing! UNTIL my daughter and I walk into a humid, musty room. And see bugs walking all over everything! Beds , floor, side tables ! We ran out of that room and wanted to be sprayed down?? I had been driving for hours,exhausted and fatigued. To have to immediately go back and inform staff of same complaint. Showed pictures, he states I believe you. Offered us another room across the hall, I wanted my refund but was denied. Moved to the 3rd floor where we hoped it was ok. Stripped the beds to check . Was totally uncomfortable for the few hours there. To wake up and find them on the dresser . Totally grossed out. I have had such great experiences with other Hamptons but was not happy and could not get my refund.

Great hotel. The entire staff is outstanding

Very nice Hampton Inn. A higher priced one, at that. However, kind of a prime location; it is super convenient to everything. Staff did not welcome, nor acknowledge me, not whatsoever. There were 2 desk clerks and didn't even look at me to say hello; nothing. I did not deduct for this as this was one instance, and have no other staff interactions and/or walk-byes to compare it to.

Broken elevators, broken equipment in gym, terrible coffee. Only easy thing was check in and check out process which we were able to do on line

Almost everything was perfect but they were playing Fox News on the lobby TV so that knocks off 2 stars. You can do better.

We had a great stay at the Hampton Inn Naples-I-75! The hotel was quiet and comfortable, the staff was friendly and helpful, and the breakfast buffet was well stocked with plenty of options to start the day right. The pool area was clean and inviting, and the room itself had everything we needed with no complaints. We did have a couple of minor tech issues with the app check-in/out and a room key reset, but the staff handled everything quickly and it didn’t impact our stay. Overall, an excellent experience; we’d definitely stay here again!

I love this hotel! It is super clean, and the staff is helpful and courteous. Michael and Jessica are very friendly and always considerate. The breakfast is wonderful, too!