Super convenient location; easy walking area. Beautiful hotel with a staff that shines even brighter! So kind and helpful! Lovely breakfast and pool area. Highly rec!

Ok let's start with the good before we get to the reality of the situation. Good mattress and great shower, that's it. Checkin process is terrible, nobody was there, line and a wait. Like your at an inn in vermont and everyone went skiing....The hotel is dated, one elevator means your always waiting and the place is just plain simple. For $600 a night you'd expect a bit more. The bar is really weak, I counted like 10 bottles, no excitement and no food, dingy and feels like a Hilton Garden Inn. Crazy humming noise every 30 seconds all night, enough to drive you mad. No clue where it was coming from. OFC, when we went to checkout nobody was at the desk, shocking. They are all nice and friendly when you see them, problem is just finding anyone when you need them. I would say you can do much better than this place and it's surprising considering the marketing saying that its the #1 hotel in Naples. Hahahahhaha yeah they got us on that......Bravo guys.

Our initial check-in process was lackluster. The front desk person working was not the kindest and did not greet us upon arrival. She was very cold and a bit rude. With that said, the doorman who was working at the time was absolutely phenomenal! Highly personable, cared about our luggage, asked how our trip into town had gone so far, while getting us to our room efficiently while maintaining professionalism. Throughout the week the evening staff seem to be a little disgruntled and frazzled. Overall, it was a very nice stay. The pool and fire pit were great additions. The rooms could use a little bit of updating, but their overall feel was very clean and Comfortable. Yes, I would recommend.

My stay here has been absolutely wonderful! I was truly impressed by the unique layout and charming decorations, as well as the notable improvements in industry standards. The bathroom, bedroom, and breakfast offerings were all fantastic. I definitely look forward to returning here in the future!

This has been a very relaxing stay. Everybody is just extremely nice and polite. They make you feel welcome not a fake feel but a real feel. I do believe they enjoy working here. We did have a little hiccup with a room. Things happen. They moved us to a nicer room with no questions. They even offered to move us and do whatever they can. If we do come back to Naples we will be staying here again. I'm just the type of person I like to visit more places than the same place over and over again. But trust me pick this place and you will have a good day. I don't want to go home. I don't want to go home

My husband and I stayed at the Inn at Pelican Bay last week for four nights, which was enough for us. The location is great, and the service was excellent and professional. The beds were comfortable, and the pool was clean. We had a room on the 5th floor that overlooked the water, which was nice and quiet for a holiday weekend. However, there are some improvements and suggestions for future residents. Be sure the bathroom amenities are up to par; the bathrobe was stained, and they never replaced it. We had to call housekeeping the first night as our body wash dispenser was empty. Also, there was a glass bottle of liquid under our bed, although housekeeping comes each day. Only towel replacement and bed making are done since no real cleaning was done. This sadly became the question of whether today would be the day they would find it. Lastly, breakfast is complimentary, but it lacked a good variety of healthy options. It mostly consisted of waffles, pancakes, donuts, pastries, and sugary cereal. Alternative choices were a bowl of yogurt, fruit that wasn't fresh, and packaged oatmeal with hard-boiled eggs that didn't taste fresh. We did enjoy the complimentary tea and coffee stations. Thank you for that service. I read another review that they had omelettes offered, but this was not the case last week; perhaps that is no longer an option. Although the Inn at Pelican Bay is convenient and decorated nicely, attention to cleaning detail and healthier breakfast options are needed.

This is a fabulous hotel. It is clean, convenient and lovely. The staff are very accommodating. Everyone we came in contact with were friendly and helpful. Mandy, the manager was especially helpful along with Toni. The bartender Jeff was fantastic, as well as Jacob, the shuttle driver. The two employees upon checkin were also very nice (I do not recall their names). We will definitely be back!

Decent place. Dated decor and uncomfortable small beds. This place is suited for older clientele. Mediocre continental breakfast. The bar is only open at night time. They are a 4 star hotel but they are obviously are more budget oriented and do not provide 4 star quality. The staff were very nice and accommodating when asked. In fairness it was over priced for what they provide.

This place is a joke! Please don't be fool by the fake reviews! This place is loaded with false advertising. This is not a bed and breakfast first off! They have grab and go breakfast! Cook to order omelette is only seasonal when they're in high demand. The phones in the room don't work! I couldn't call to the front desk. The only reason I chose this hotel was because of the reviews. For the price, I definitely could have done better! The hotel is beautiful, the location is convenient and a lot of great restaurants to choose from close by. I got charged a smoking fee but there's people around the place smoking.

My fiancé and I stayed here for two nights and it was amazing. The rooms were clean, spacious and the beds were comfortable. The breakfast was delicious, especially the well made omelette., and I loved the music that was played during breakfast. You can take a quick shuttle ride to the beach, restaurants and shopping at Mercato were also very close by. All the staff were incredibly helpful and everyone was so friendly . We will be making sure to visit again soon.