This was the worst stay we have had on our vacation in the last month since we left Ohio. Shortly after we got checked in, we decided to go explore the beaches, then grab dinner. We were gone about 2 hours before heading back to the hotel room. When we got back, I noticed there were these super tiny black bugs all over the desk area. They were all over our pets food dish that was sitting on the desk. So of course they were all over our duffle bags and clothes since our duffle bags were on that same desk. It's now 5:41am... And I just tried to shower/bathe and there's ZERO hot water. It's not even warm. The ocean water was way warmer. I'm not happy. We've been staying at Hampton Inn's in every city we've traveled to over the last month. I think this is #13 (?) This one was our worst stay. No sleep either because we're by the ice machine. That's why I am up so early ... ? We had zero hot water in Tallahassee too. Inexcusable. Pair that with the bugs, and I'm kinda mad about the amount of money we had to pay to stay here now. It's not worth half that cost for what we actually got. You charge more because of the city it's in, and we get a crappier room and stay. We usually stay a few days wherever we decide to visit, but not here. This stay left a bad taste in our mouths and we won't ever come back to this location. Don't get me started on the terrible coffee either. Ugh. Or how we had to pay $3.50 for a soda in the lobby because there aren't vending machines. And in the lobby where they sell drinks and snacks, there wasn't even bottled water to purchase. The lady at the desk did give us a bottled water when I asked why they didn't sell any. But she kinda had attitude.... So I'm really not happy with this stay. But zero hot water ... We can't exactly shower now, so thanks. Infact, I can't leave this place soon enough. Oh, and the bugs. ?????? Do better.

CHARGED $140 AND NOT GIVEN A ROOM. Arrived 2am in the morning on Sunday 05/31 and their “system was down” we tried 3 different cards to pay. Nothing went through, we stayed there for an hour+ until we decided to cancel and go to another hotel. Next day I see charges were made and they are refusing to acknowledge it. I’ve called and the manager is not giving me my money back for a service they REFUSED to provide and wasted our time. I’m demanding my money back.

My wife and I chose the Hampton Inn Naples North on Tamiami Trail to celebrate our first wedding anniversary because we have always trusted the Hilton brand and had positive experiences in the past. Unfortunately, this stay turned into a major disappointment. We booked multiple nights and stayed in the same room for convenience. During the night, the air conditioning unit began making loud noises and stopped working properly. As a result, my wife woke up several times and neither of us was able to get a good night’s sleep on what was supposed to be a special anniversary trip. We reported the issue to the hotel staff, but the experience did not reflect the level of service we expect from Hilton. The room comfort and overall guest experience were significantly affected, and our celebration was negatively impacted. We selected this hotel specifically because of Hilton’s reputation for quality and customer service. Unfortunately, this stay fell far below those expectations. I hope management reviews what happened and takes steps to improve room maintenance and guest support so future guests do not experience the same issues. I would appreciate Hilton’s attention to this matter and a fair resolution for the inconvenience caused during our anniversary stay.

I really wanted to like this place because of the location, but my stay was pretty disappointing. The room felt tired and could have been a lot cleaner, and I had trouble getting a decent night of sleep due to the noise from the hallway. It is definitely not the standard I usually expect from this chain, and I think there are better options in the area if you are looking for comfort.

This is a very disappointing Hampton Inn and definitely not up to the standard I would expect from this chain. The room was very dark and dingy and just felt dirty and worn. The carpet had a big stain on it right as we entered the room. The lamp shade appeared to be upside down on the lamp (it was not!) and the lamp was damaged and rusty. We were hit with a very musty smell upon entering and that didn't go away. The a/c was very loud and the room was quite cramped. The bathroom was the smallest I have ever seen in a Hampton Inn (or any American hotel for that matter) with little counter space for the toiletries of 2 guests. And the small counter area outside of the bathroom was quite cramped and not up to par with spaces in other Hampton Inns. There was a desk chair but no additional seating in the room. The layout of the hotel itself was very strange and the side entrance closest to our room was very off-putting and felt hidden away and made us uncomfortable. The shower head was very low and the water pressure was poor indeed. The toilet paper was just horrible and the roll was so small and only one spare roll was in the bathroom. Ours was a room with 2 queen beds and just 2 people and it was difficult to move about at the same time. The luggage carts in the lobby are not your standard type with hanging options and are more like a flat cart you would find in a Home Depot. We did not bother with the free breakfast and instead made our way a block away to Blueberry's cafe which was excellent!

?Fine until it isn’t. On the surface, everything is more or less as expected: the Hilton ecosystem, which means standardized rooms, a big TV, and a good comfortable bed. ?I hardly remember ever getting a room upgrade or anything special for being a Gold member. I’ve noticed paying higher prices when booking directly than on Expedia, but if having your name on the TV makes you feel accepted, then sure, go for it. Sometimes you get a welcome greeting at reception, but that's about it. ?So where this property failed terribly: there was a terrible noise coming from some AC unit or a generator. It felt like I was sleeping in a commercial cold storage unit. I went to complain at the reception at 2 a.m. I have to say she was nice and she listened, but she didn’t and couldn’t do much. Apparently, all rooms were booked and there was no one else at the property. She gave me earplugs and that kind of solved my problem . ?Taking into account this was the most expensive Hampton Inn I’ve stayed at, with a $290 nightly rate, I’m giving it a low review and I consider it a terrible value for the money. Once again, the property was not that bad; it's just that I had a bad experience here

There was 1/2 roll bathroom tissue in the room. Literally 3 tissues in the box to blow your nose. As a lifetime diamond member they never offered water or snacks. When checking in the person behind the desk seemed bothered looking up my check in info. Not the best experience here. I stay at several Hampton Inn Locations. This one fell short for sure.

This hotel was fine, served its purpose but I wouldn’t be excited about going back. It wasn’t necessary dirty, but definitely lacked attention to detail. There were rogue hairs all over my shower (yuck), and the lamp in the photo made me feel like there’s just not a lot of care put into the hotel.

Perfect location for our needs. Handicap room with roll in shower antiquated but fully functional. Mattress on King size bed suitable and comfortable for two different tastes. The comfortable of an extra pillow each added restful sleep and breathing difficulties on my part. The television with its easy to use remote supplied us with both the Olympics and the Super Bowl. If we were in market for new one for house would purchase that brand for its features. The complimentary breakfast was delightful. The cook or hostess Lois was full of smiles, suggestions and super good at helping clumsy me. The recommended restaurant for a dinner meal was a delight. They are renovating rooms, but noise level was kept low to our satisfaction.

Ruth at the front desk was extremely helpful, pleasant and caring. Thank you for having such a great employee! The room was very clean and nice. The buffet breakfast was excellent.