A very nice, not-too-costly for the location, hotel. Close to everything. Local beach nearby. Pool. Free breakfast. Clean, quiet rooms. Multiple options available. Nice service people!

Rooms ok, beds comfortable, maid service good. Bath tub lacked plug. Mirrored closet off tracks, tracks rusted. Door sweep under door looked chewed up could see outside. Large enough to let 4 -6 legged creatures in. We had a lizard in our room the day we left. Front desk people, while not rude , were indifferent to our concerns. They don't accept cash for anything!! Wouldn't take cash even for buying snacks and sodas. Washers and dryers were cc only and using an app. We decided not to use that. Your laminated paper highlighting the hotels "amenities" said the washers and dryers took quarters. You need to update your information. Steps to breakfast area need to be marked with caution tape. And painted. Hard to see. Would it kill you all to make some basic repairs?

They do not have heated pools!!! Both hot tubs were not working. We did not have a microwave in our room. Even though we booked a room with one. Staff was nice. But we paid for alot of amenities that they didn't have. Ice machine was also out of order. In 6 days we never saw anyone working to get anything fixed. Signs at pool said no music! And no noise!! This place is not meant to have fun!! Find another hotel and enjoy your vacation!!!

I stayed here for 5 days & was very disheartened for the experience. Starting on a Saturday I think, the pool became very crowded with approximately 30 people in & around it. The crazy part was, they all knew eachother. Also, it didn't look like they were guests of the hotel because many of them were around or in the pool for hours with their clothes on! They brought their own food & drinks & it was like an event someone planned & no-one at the hotel knew about it. Except when I went into the office to tell the people at the desk & say I didn't think they were guests of the hotel, the manager came from the back & said, "No, they're all staying here". Odd comment since I waited for hours for them to leave & when they did, they never went to any rooms, they all got into various cars in the parking lot. It was a hostile thing to experience at a hotel you're staying at- people in the pool in their clothes, playing catch with a football in the pool- 30 + people there & when you walk by & look, they turned their heads towards me & gave me dirty looks. I have stayed at this hotel for over a decade & it has changed- not all in good ways. The rooms have been done over & I thought that was an improvement. Please fix the pool situation. Its not a public pool.

We stayed one night at Best Western Naples Inn & Suites after booking last minute and overall really enjoyed the location, amenities, and how smooth checkout was. The kids loved the pool, and the breakfast and pool staff were genuinely kind and welcoming. After checkout, our family went straight from the hotel pool to the beach and spent most of the day swimming while waiting for our next place to be ready. Unfortunately, after checking into our next hotel, we realized my 11-year-old nephew had left his bag in the closet of our room. He was very clear about where it was left, and this was discovered the same day we checked out. Because the next hotel was close by, my mom drove back that evening (December 26, 2025) to ask the front desk if the bag had been found. The overnight/front desk agent was dismissive and unkind, did not check lost and found, ask for details, or offer to follow up in any way. My mom explained she’d come back in the morning, upset because my nephew had no clothes besides his swimsuit and a shirt on the first full day of our trip. The next morning (December 27, 2025), my mom returned as promised. The same employee was on duty. While speaking in Spanish with another employee, she made eye contact with my mom and flipped her off before continuing her conversation. After making my mom wait, she then reached behind the counter and handed over my nephew’s bag. This was our first stay here, and we truly enjoyed everything about the property itself. We visit Naples often and had planned to stay here again. However, the after-stay experience was concerning. My mom is 65 years old, and the way she was treated while simply trying to recover a child’s belongings was inappropriate and disappointing. Long shifts are understandable — disrespectful behavior toward guests is not.

This is a very peaceful little gem. It made me feel like I was on a very relaxing vacation. The room was refreshing simple and welcoming. The yard is just magic with little waterfalls, Koi fish, a beautiful pool, tons of plants, mini golf interested in the green surroundings that you may miss it. Very friendly staff. Good and solid breakfast. By far the one of the best hotels I visited.

Very cool room that had a balcony. It looks like every room here has a balcony or a sliding glass door out to one of the pools. There is free breakfast but also a nice restaurant on site for dinner. Tropical paradise/Old Florida, vibes. I was in a standard room and it was nicely renovated with a large tv and a clean coastal style room.

Checked in yesterday. The room is very nice, but there is no safe in the room, even though the poster on the table specifies that every room has a safe. The breakfast was something else. There were waffles and bagels, no ham, no cheese, no nothing. Barely any butter. And to top it all off, we had to use plastic knives and forks together with cardboard plates. This is so disappointing considering this is a best western hotel, you expect to get more to choose from during breakfast than a dry bagel, waffles and eggs/bacon.

Best part of staying here on this my second visit was the location - close to everything, and lots of shopping...one could even walk to the Publix Supermarket. Also, the beautiful courtyard view from my balcony which with all the trees and vegetation, was truly beautiful. Another plus was that I got a good rate for the room in that it was off season. What I did not like and found quite inconvenient was the fact that there was no place to sit down at a table in my room to do any work or to even enjoy a meal...I had a bed and one chair. That was it! ? This hotel has no real lobby - just the front desk and a snack machine and nothing much else - so that was not an option for access to table and chair to sit at either. (There were some outside by the pool area but that was not convenient if one wanted privacy and the comfort of their own hotel room to do work or eat and at night, was not an option.) The major issue on this trip was that though I had my 'Do not Disturb' sign on my door, house keeping came in anyway in my absence. This is totally unacceptable! I felt my privacy was violated. The front desk on reporting this was nonchalant, non-apologetic, and quite 'matter of factly' in their response (just said that they would make a note of it or something to that effect). Best Western needs to step it up if they wanna keep my business.

I have to say it is a really nice hotel. The room was spacious and clean. We got 2 beds on the second floor and there was even a balcony. There was a TV with good quality and a huge fridge. In the middle of the hotel is a nice pool that you can use. All in all it was a great experience and it was very reasonably priced. I would definitely come here again if i come to naples again.