The night shift front desk person was not friendly at all I booked a room with 2 beds and he said that they only have a king even tho I booked it for 2 beds. Also when we got to the room we walked in saw 5 bugs crawling around and left 10 seconds later. Told the front desk I wanted a refund and he had a problem doing that to

This place is infested with cockroaches. I had to switch my room twice as a result. The sink didn’t drain properly in my first room either. And the floors are very dirty. Lots of bugs in the first room as well. Dead bugs and alive bugs. The rooms both smelled like bug spray and I had to sleep with the door open which made it very hot inside the room. This was not a comfortable stay at all. I was here for 6 days and all 6 days were uncomfortable. It’s a nice location since it’s close to the beach but I wouldn’t stay here again. Staying on the 2nd floor is only accessible by stairs as the elevator didn’t work when I was there. I had to check in and out of 3 rooms in total which made this stay very uncomfortable and I hope best western does a better job at maintaining this place

Stayed here for 2 nights while kayaking around Marco Island as it was 20 mins away from the launch dock. A nice little resort style hotel with clean rooms with views, 2 pool and hot tub areas...one even has a koy pond around it. Even has a small putt-putt area! Free Breakfast is served by the pool each morning with plenty of the normal options. The grounds are well maintained with various plant life that gives the resort feel all around. Check-in was quick and easy. And if your beaching it...the hotel is only a half a mile away from Naples Beach. Great all around stay!

Beautiful tiki bar and outdoor pool area! Convenient location, right near 9th avenue & downtown. All the staff are friendly and helpful. Rooms were tidy. The only downside was the quality of the breakfast :(

4/27/26 I have mixed feelings about this stay. On the positive side, if you are willing to overlook certain issues, the hotel has some highlights: the breakfasts are very good, the parking is free, and the pool and jacuzzi (which fits 2-4 people) are clean and well-maintained. However, the room itself was a disaster. There were so many cockroaches that it was impossible to stay inside comfortably. No matter how good the amenities are, a pest infestation of this level is unacceptable. I wouldn’t recommend staying here until they fix this.

We recently stayed at Best Western Naples Inn & Suites for our first trip to Naples, and overall it was a good fit for our family. We booked a two-room apartment-style unit, which worked well and definitely served its purpose for space and functionality. The room was clean, which is always a top priority for me, but it is a bit dated. The sofa had some peeling, and there were a few stains in the carpet—nothing that ruined our stay, but worth noting if you’re expecting something more updated. The grounds were one of our favorite parts—very clean, well-kept, and inviting. We really enjoyed the pools and spas, which were a hit for everyone. The outdoor breakfast area was also a pleasant surprise. It had a great setup, and the variety (eggs, sausage, and more) made it easy to please everyone in our group. The staff was consistently friendly and helpful throughout our stay, which always makes a difference. One unique touch we loved was the DVD players in the rooms—you can borrow movies from their selection, which made for a fun, cozy night watching some old favorites. The beach shuttle was a nice perk, running at 9, 12, and 3. I do wish that had been mentioned at check-in, as we didn’t find out until the next day—but once we knew, it was easy to plan around. Location-wise, it’s very convenient—about a mile from the beach and just a block from Publix, which made quick walks for groceries super easy. Overall, a solid stay for families looking for a clean, comfortable place in a great location, even if it’s not the most updated option.

A very nice, not-too-costly for the location, hotel. Close to everything. Local beach nearby. Pool. Free breakfast. Clean, quiet rooms. Multiple options available. Nice service people!

My experience on February 11 was extremely concerning and highlights a serious deficiency in the hotel’s internal protocols. Upon arrival, the staff was courteous and even assisted me with my luggage, which I appreciated. However, at 5:17 PM, two men accessed my room after it had been erroneously assigned to them, constituting a direct violation of my safety, privacy, and integrity as a guest.While operational errors can occur, the severity of this incident and the manner in which it was handled by the receptionist—who in an irritated tone said, “just give me your name and surname, I just started my shift and don’t know anything”, without offering an apology or activating containment protocols—made the situation completely unacceptable. Her behavior demonstrated negligence in crisis management, customer service, and adherence to basic security procedures. An establishment providing lodging services has the inalienable duty to ensure safe conditions and respectful treatment of guests. In this case, not only was there a severe operational failure, but the subsequent handling of the incident also demonstrated professional negligence. Safety and respect for guests are fundamental obligations of the hotel’s service. Failure to uphold these responsibilities constitutes a serious breach that cannot be overlooked.

Rooms ok, beds comfortable, maid service good. Bath tub lacked plug. Mirrored closet off tracks, tracks rusted. Door sweep under door looked chewed up could see outside. Large enough to let 4 -6 legged creatures in. We had a lizard in our room the day we left. Front desk people, while not rude , were indifferent to our concerns. They don't accept cash for anything!! Wouldn't take cash even for buying snacks and sodas. Washers and dryers were cc only and using an app. We decided not to use that. Your laminated paper highlighting the hotels "amenities" said the washers and dryers took quarters. You need to update your information. Steps to breakfast area need to be marked with caution tape. And painted. Hard to see. Would it kill you all to make some basic repairs?

They do not have heated pools!!! Both hot tubs were not working. We did not have a microwave in our room. Even though we booked a room with one. Staff was nice. But we paid for alot of amenities that they didn't have. Ice machine was also out of order. In 6 days we never saw anyone working to get anything fixed. Signs at pool said no music! And no noise!! This place is not meant to have fun!! Find another hotel and enjoy your vacation!!!