We booked a king size room at the hotel through hotels.com Upon arrival we were told that the room wasn't available (hotel was fully booked for a wedding) and we were given a room with two separate beds. We refused the room and the manager said that we would be credited the $220 that we paid. We left the hotel without checking in but were never credited the promised amount. The manager, Jessica de La Garza, later wrote an apology email and reiterated that she will ensure a refund, which was never received. We followed with phone calls but never got an answer. Hotels.com claimed that since the booking was non refundable, it does not matter if we stayed or not

The sheets smell amazing. The shower was nice and hot. I love having a coffee maker in my room. The pool outside is a plus and the pillows are phenomenal. Next time. I wake up early enough to try the breakfast.

Overall a good experience. I have stayed at nicer Marriott associated hotels in the past.

Great hotel , clean , breakfast , parking and customer service I will def visit again

We recently stayed again at SpringHill Suites by Marriott Naples, and once again had an amazing experience thanks to Willie. We met Willie during our stay last year, and his professionalism and kindness left such a great impression that we remembered him when we returned. This time, we arrived without reservations and weren’t sure if a room would be available. Not to mention it was a BUSY weekend Valentines/ Soccer tournaments, Willie stepped in immediately, stayed calm, and pulled through for us. His dedication, positive attitude, and genuine care for guests truly stand out. He is a tremendous asset to the hotel and a big reason we’ll continue coming back. Thank you, Willie!

Nice hotel. Good breakfast. Right near alligator alley. Good location

One of the better breakfast places. Real eggs for breakfast, that was a nice treat. Overall good hotel for the price.

Great location right off of Alligator Alley. Clean rooms. Breakfast had a great selection: bacon, scrambled eggs, breakfast biscuit sandwiches, make your own waffles, cereal, yogurt, and assorted juices and coffee. Property was clean. Decent gym also.

Way too expensive. I came with my family to stay during a soccer tournament. During this week end the price for the room went up to $492. In my opinion this price is way too high taking into account the value it provides. Rooms were very basic, breakfast was ok. Walls were so thin that you could hear the people next door speaking. Overall a very basic hotel for an outrageous price during a soccer week end. Not nice.

If you are planning to travel with a group I would recommend never rely on this hotel staff, sales person or even hotel manager. They will accept your request, promise to take care of everything, but after few months of calling (always voice mail and never call back) , sending emails (never respond) they just telling that your dates are fully booked, rooms you have been requested sold out , price went up for 30% and their answer after all this , they can’t understand what is my problem or even what I want from them? Really? I am not sure if all hotels work this way or just this one. I would booked it few month ago without all this “help” , waist of time and money, if I knew how it turned out.