For the life of me, I have no clue how this property gets such excellent reviews. I’m a Hilton diamond member and this is by far THE worse Hilton I’ve ever stayed at! We stayed for one night as we had a meeting the next morning. The property needs a renovation. Hallways and rooms feel like an outdated, cheap motel. Our room was filthy. The curtains had brown stains on them and it wasn’t ‘rust’. The carpet was dirty. The bed was uncomfortable given the mattress was so old and heavily dented. We went to Shula’s bar for a drink. The stools are literally falling apart. I would never recommend this hotel to anyone!

The Hilton Naples is a very pristine property to stay at if you are in the area. The staff was amazing and went above and beyond. The on-site restaurant had a scrumptious breakfast with a plethora of items on the menu. The outdoor pool and hot tub were heated and very well taken care of. Plenty of restaurants and shops within the area as well. would definitely recommend staying here.

Enjoyable stay - quiet, clean, and the beach shuttle was a nice touch. Heated pool and hot tub were great as were friendly and attentive staff. My only complaint is that they have a lot of events which can fill up the parking lot, leaving no space for guests to park. Overall, would highly recommend.

Probably wouldn’t stay here again. The door to my room didn’t close tightly so any change in air pressure in the hall or my room would shake the door and it sounded like someone was constantly trying to break in. I could also hear the hallway pretty easily. The towels are hard and crusty, shower curtain gets soaked each time, but if you can ignore that the shower is pretty nice. Toilet paper is cheap. The bed was comfy. Coffee selection was minimal, and the light was flickering. The coffee machine they provide (with the cups they provide) fills the cup to the brim, no room for milk or anything. I couldn’t even remove the cup without spilling it. I was staying here with two buddies on a work trip and we all had differing experiences with our rooms heat/cooling. One room was freezing and couldn’t warm up, another couldn’t cool down/wouldn’t stay cool. Now probably the biggest grievance I have with this hotel is that they have no complementary breakfast - I mean what hotel anywhere doesn’t offer breakfast!?! The only redeeming quality of this hotel is Shula’s Steak House

Beautiful hotel. They did a fantastic job with the Christmas decoration in the lobby. The staff was super helpful. We asked about restaurants in the area. We got a room of help with that. We asked room service for new towels. We got it. The rooms were really nice. The beds were very comfy. The room was very quiet. The shower was nice. Hot with good pressure. Everything was better than expected. I highly recommend this place. We will be back..

One of the worst hotel I have ever stayed in! They offer complimentary valet parking but no attendant. They offer bell service, no bell person. I asked for a cart, they said only bell service…well Im not waiting for the bell person! Lobby is nice but that is about it. Rooms need serious Reno! The TV had a black line going down the screen so couldn’t watch tv. The toilet handle was loose. The shower curtain was the plastic hookless one. Website states complimentary breakfast for members, they said no when I asked. I showed them the website, and all she could say was “I will let the manager know.” No complimentary coffee in the lobby either. I will never stay here again! So many other hotels on this road that offer so much more.

I wish I could give it more stars!!! It was great experience. The hotel smells wonderful and It is very clean. The Bed was so comfortable. Shula's restaurant was great for breakfast and dinner. I would advise that you include breakfast with your booking. It is worth it. Our server Azael was very attentive. The pool server Mike is the man. Every suggestion he made for food and drink was perfect. The manager Tonya was amazing. Take advantage of the beach shuttle. It is included with your stay. Jim will provide with a chair, water, and drop you off and pick you up from the beach. Doesn't get any better or more convenient. The staff is amazing and welcoming. I did not want to leave

We're currently staying here and we love the rooms. Staff at the restaurant is great and very friendly. The hotel itself is freezing cold. The rooms are freezing and you cannot warm it up because that doesn't work. Luckily we had a balcony room so left the door open to warm up the room. The staff at the front desk are not very friendly in my opinion. Especially the lady with black curly hair. She acts very bossy and is not looking at you when she speaks. This morning I asked her colleague something and she responded while she was on the other side of the desk. Telling me "No we don't have camera"/ in the hotel (I lost something at the lobby which was very valuable). So the whole hotel does not have any cameras. I don't understand that in a world like this. I think we would not return. The lady during our check in (spanish speaking blonde lady) was amazing and kind also to my kids. I loved that.

We stayed here for four nights while visiting family. The lobby is elegant and there is plenty of parking spaces, which is really convenient. The staff who work here were all very friendly, helpful, and kind! The room was spacious and the bed was super comfortable! We ordered room service and the food was delicious and was delivered quickly. They have a pool and workout area, although we didn't use either this trip. We had a drink a couple nights at Shula's Steak House and Bar in the hotel and it was very nice! We are diamond members so we got a daily food credit too, which was another bonus!

We stopped a couple of months ago and had a good experience at the hotel. The staff is friendly, attentive and provides good information of the hotel services like the shuttle to the beach and amenities. It was clean, comfortable, in a good location and has a restaurant on site.