We recently stayed at The Ritz-Carlton, Naples for two nights, and our experience was absolutely wonderful from beginning to end. From the moment we arrived, every staff member we encountered was kind, welcoming, professional, and genuinely made us feel cared for. We truly felt that the team went above and beyond to make our stay special. There were so many amazing staff members throughout the hotel but did not get their names. However, there is one very special person we absolutely have to recognize: Grecia, who took care of our family while we were enjoying the pool area. Grecia was truly outstanding. She was incredibly attentive, warm, thoughtful, and always seemed to anticipate what we needed before we even had to ask. It wasn’t simply great service - it was the genuine care and kindness she showed our family that made such an impression on us. She made us feel so comfortable and added something extra special to our time at the resort. I sincerely hope management recognizes Grecia for the exceptional level of service she provides and that she is rewarded in some way, because she absolutely deserves it. Employees like her are what turn a beautiful hotel stay into an experience you remember. Again, thank you to the entire Ritz-Carlton, Naples team for making us feel so welcomed and for such a wonderful two-night stay. And a very special THANK YOU to Grecia for taking such great care of our family and making our time by the pool even more enjoyable. Your kindness did not go unnoticed, and we truly appreciate you! ?? We look forward to coming back!

We had a great time at the Ritz. We loved the cleanliness, service of the staff, welcome gift, free game room with machines, shuttle service and the overall atmosphere. Even though the hotel had some renovation going on at certain spots - it really didn’t bother us much. We took advantage of the free shuttle from this Ritz to the other by Vanderbilt beach and availability of a beach amenities including beach chairs and umbrella as part of Fine Hotels and Resorts was icing on the cake. Kids loved the beach and so did we. Because of the bad weather, we were not able to enjoy the water park- that’s a bummer but not really hotel’s fault. The room was upgraded with the golf course view and it was the renovated room so we appreciated that. We would love to stay here if/when opportunity arises.

This hotel is probably great, but I will never know. Hotel is undergoing renovations, they did not properly notify us of it. Lobby is closed, stores are closed, and most restaurants are closed. They lied and said they couldn't reach out because we used Expedia, but the week prior I asked a question via Expedia and they responded promptly. You are paying 5 star pricing for a 3 star experience and 1 star service. When we asked for some type of credit or rate-reduction, they only offered to cancel our stay and find somewhere else to stay, amazing customer service.

Have to say I was concerned about coming after looking at recent reviews during the construction. We live in Miami so this isn’t a big trip for us, but nice to get out of town for Fourth of July weekend. The staff has been great, we haven’t heard any construction noise (our room is closer to the kids pool area), we really aren’t bothered by the lobby closures and restaurants in the conference rooms etc. we have a car here so we are eating off property mostly and driving to the beach Ritz (valet is included). I could see this being disappointing if this is your one big summer trip, but the pool is great, staff is great, rooms are steeply discounted so honestly it’s a good deal if you’re more of a go with the flow type of person.

If you have a trip coming up for the Ritz Carlton Tiburon, take my word for it and cancel your trip. The hotel is under FULL renovations. The entire lobby level is closed and under construction. All restaurants are closed. There is draping and barricades everywhere. They made “make shift” restaurants in the conference rooms. The coffee shop is literally in a hall way. There is a bar, marketed as a “speak easy” that they’ve set up in a conference room with up lightning. Very sad looking. You can’t use balconies because they’re replacing all the roof tiles. The hotel will email you and down play all of this. They will tell you restaurants are open but they don’t explain that they’re all in temporary locations. It feels like you’re at a conference and not a resort. Just be warned, it’s not worth it. The only thing useable is the pool area and the pool restaurant. But in general; the whole place is kind of a disaster. The staff are all stressed because of the complaints. Concierge did not provide anything for my husband’s birthday even though they were notified ahead of time and again when we checked in. This is not what we have come to expect from the Ritz. The reason we decided to still go (even with construction going on) is for the golf courses. My husband booked tee times at both courses for the weekend. They didn’t tell him until he arrived at the club house that one of the courses (GOLD) was closed. This was the tipping point for me. Had we known this, we would’ve booked elsewhere. The hotel knew nothing about this, even though they advertise the golf as one of their amenities. Rooms are cheap and you’ll likely get upgraded but I would expect the bare minimum. We knew what we were walking into and we still felt like we got ripped off. Renovations go until October. So save your money and wait until then.

We stayed here recently for a golf trip with another couple. We were there as the current renovation began. In spite of the inconvenience, the staff was very accommodating and courteous. They did everything to help offset the inconvenience of being there during the beginning of what we were told was an overdue renovation. We were there for the Golf, mainly. The courses are immaculately groomed. We loved playing both the Black and Gold courses. One of the best features of this hotel is that you are able to shuttle back-and-forth between Tiburón and the beach property. During the renovation, restaurants were limited, but there are fantastic choices at the beach location. We enjoyed a fabulous gourmet meal at “The Grille,” and drinks and appetizers at “Gumbo Limbo” as we watched the sunset over the golf. We definitely plan to return when we visit South Florida. We can’t wait to see and experience the renovation. The team there is very excited about the future. The property remains open during the renovation as it was important to management to keep their staff working. This speaks volumes of a company’s values. We will definitely stay at Tiburon or Naples Beach resort in the future. I would call these two properties “The Fantastic Two!”

My visit was ok. We knew coming in that they were doing construction so that wasn't a problem. However, before driving down 14 hours, my wife called the resort to confirm that we wouldn't have any issues prior to coming, and sure enough we had issues with check-in to the point where it almost compromised us staying, but the other employee at the desk stepped in and gave a suggestion to ensure we would not have to relocate our visit. Good job by her. For some reason some of the staff did not seem to understand protocols. It was as if they hired a batch of new staff and put them to work without training. Besides that the in-room dining staff was nice, the cleaning crew was nice and observant, great job by them. The golf crew was great as well. Overall, would I visit again, ehhh, it wouldn't be in my top three. Maybe it would work better for you.

Booked through Expedia for what was supposed to be a high-end Naples stay. Room rate $829/night for a balcony resort-view room. What we actually got: 1- A balcony that was closed the entire stay (roof tile replacement). The hotel disclosed “limited” access in advance. “Limited” turned out to mean none. 2- A window looking directly at construction barriers and equipment. Not a peek of the resort — that was the view. 3- A booking page that line-itemed to about $987 but a final charge of $1,929. Nearly double, with no explanation that holds up to a calculator. When I raised it, the hotel waived the $60/night resort fee and $40 parking — about $110 of goodwill on a charge that was off by nearly a thousand. Then they told me the rate is “secured via a third party,” i.e., not their problem, go talk to Expedia. Expedia, predictably, pointed back at the hotel. Classic. Politely passing you to someone else isn’t service at a Ritz-Carlton price point. You’re paying for the brand precisely so the small stuff is handled and when something this big goes sideways, “talk to Expedia” isn’t the answer. If you book here during renovations, do not pay a balcony/resort-view premium. And screenshot every line of your reservation before you arrive.

Was here for a week for spring break with an elementary school aged kid. Everything was great. Service was very attentive and nice, rooms were clean and spacious, breakfast was wonderful (enough choice for picky eaters). We went to the beach and restaurants at the ritz on the beach and were welcomed and taken care of. Beach service and vallet at the ritz on the beach were free. I really enjoyed this property and would come back. The only one comment is the golf course - while beautiful and well maintained - was a little stuck up although we still enjoyed playing it. Thanks for a very pleasant overall experience!

My only complaint is that the pool is packed in and on this particular weekend it was filled with children. When all you want to do is lay in the sun, relax, read and all you can hear is kids... not idyllic. Wrong weekend to come. This is a smaller property for Ritz but it is still lovely. As always the staff are impeccable, kind and accommodating. Angelica on the front desk is just incredibly genuine and pleasant. Valet is prompt and pool side food/drink is quick and delicious. Always a lovely stay, thank you Tiburon