We just finished a five-night stay, which was my fourth visit to the resort in the past six years. The service continues to be exceptional, and the staff is consistently warm, welcoming, and attentive. Unfortunately, we were extremely disappointed with the overall condition of the property during this visit. We stayed on the Sirene side, and the sinks did not function properly in two of our rooms. The toilets at the Sirene pool would not flush, and the bathrooms near Ario were also in very poor condition. The ladies’ restroom near the main pool and by the coffee shop inside had an unpleasant odor and was visibly deteriorating!! I understand the property was recently sold to new investors and that renovations are planned. However, regardless of upcoming improvements, I believe it is reasonable to expect basic plumbing and restroom facilities to be clean, maintained, and fully functional at a resort of this caliber. We have enjoyed this property enough to return four times over six years, which made this experience particularly disappointing. Unfortunately, the current condition simply did not feel consistent with a four-star resort or with the experience we have had here in the past. We will not return until the renovations are complete. I sincerely hope the investment being made in the property restores it to the standard that made us want to return year after year, because the staff and service remain truly exceptional.

Our family had an amazing stay in Marco Island and we can’t wait to come back. The resort is beautiful, clean and full of activities that kept the kids (and adults!) entertained. The rooms were comfortable and the AC was rockin! We love bouncing from pool to beach and back again. The foam party on the beach for the kids was definitely a highlight! Then you’re off to poolside bingo where you can win some prizes! I highly recommend to end your day with a view of the sunset and the sunset fire show and then a final night cap at the arcade!

We had a very nice time celebrating my 60th bday. The concierge team was very accomadating especially Janine. The bottle of Prosecco , flowers and delicious cupcakes made it extra special. We upgraded to the Serene but didn't feel it was worth the extra cost. The service everywhere on the resort was excellent. The Tesoro restaurant was excellent. We went there twice and had excellent service and conversation with Lily. The steakhouse food was excellent also.

We paid about $500/night before fees, self parking, etc. and felt it was a good value for that price, not perfect but we had a great time at the pools, beach and restaurants. Had 'resort view' but could see the beach from the balcony and they gave us a high floor as requested. Service at front desk, bell station, restaurants and beach was friendly and prompt for us. I debated doing a $600/night rate with $100/day resort credit (our rate had $50/day) on the adults-only side and ultimately opted not to, never saw it get that low again but didn't really miss having an adults-only pool area. There are a lot of kids around but as a noise-sensitive person I just put headphones on while lounging at pool/beach and it wasn't a big deal. Our room was quiet and comfortable. Housekeeping came around 5-6pm both days because we were at the end of the hall, we were only there 3 nights so just asked for fresh towels & trash emptying. Enjoyed taking the complimentary e-bikes to the museum - we saw a family of burrowing owls on the way there! All the food we had was good, the dinner at Quinn's was especially tasty. Drove to Snook Inn for one dinner and enjoyed it. I'd read a lot of mixed reviews leading up to our stay so wasn't sure what to expect; we had a really nice time in the end.

We loved our stay at the JW Marriott in Marco Island. The service was wonderful. We loved the location and the restaurants were great. Loved the sunset at Tesoro. The only negative was the extra charge for the parking and the resort fee per day. We thought that was all included with the high hotel per night price. That was disappointing. Would love to make this a yearly vacation but the price was a little too high with all the extras!

Location definitely takes the cake at this hotel, we’ve eyed this hotel for some time in Marco island and glad we celebrated our wedding anniversary here. The beach was amazing (vast white powder sand/ great gulf waters). The restaurants on property all were amazing; Quinn’s, Ario, Kanes Tiki and more. Customer service could be better at the front desk but the bell service, in food dining and restaurant staff friendliness made up for it in our opinion and who we interacted with mostly. They had fun activities; DIY smores, shell decorating, fire dancing and more. It made things feel very lively at the hotel. With all the restaurants, activities, etc. we felt like we didn’t have to leave the hotel at all during our 4 day stay and felt like we were traveling overseas in the Polynesian for a second (we’ve traveled there a bit). You have everything you need at the resort. Since we had a 4 month old baby we didn’t take advantage of everything but it catered to any family type. We’re probably closer to 4.75 as there are things that can be improved (front desk customer service/rooms could use a little modernizing). However, overall this felt like a 5 star stay.

Amazing Stay! Our stay at the JW Marriott Marco Island was absolutely incredible from start to finish. The property is stunning, the beach views are breathtaking, and the level of service truly exceeded expectations. Every staff member we interacted with was friendly, attentive, and genuinely cared about making our stay memorable. A special shoutout to the reservation team — they were extremely detailed, organized, and helpful throughout the entire process. They made everything seamless before we even arrived and ensured every detail of our stay was handled perfectly. That level of care really stood out and set the tone for an amazing experience. The rooms were beautifully maintained, the pools and amenities were top-tier, and the dining options were excellent. Whether relaxing by the beach, enjoying the sunsets, or exploring the resort, everything felt luxurious yet welcoming. It was the perfect balance of relaxation and upscale hospitality. Highly recommend for couples, families, or anyone looking for a beautiful Florida getaway. We’ll definitely be coming back!

I had a wonderful stay at the JW Marriott Marco Island. I did notice that this resort did not have the signature JW scent that I remember from other properties. The staff was very nice at the front desk as well as wait staff and the baggage holding service. The restaurants Tesoro and Maia were both phenomenal! Michael was our server at breakfast and he was so kind and an exceptional server. The hallways and rooms were slightly older but still clean and overall nice. The bed was very comfortable, balcony was spacious. Got to the pool early but the chairs did fill up throughout the day. There was only one server for each side of the pool which could be improved but he was doing his best!

We paid over $1,000 a night for a partial ocean view room at this hotel. We were very excited as we thought for this type of money the hotel and service would be fabulous. But it wasn't. The rooms are specious, the view is nice, the beach is nice BUT...the room was dirty ( sheets had brown stains and control remote was dirty), the food was really bad outside of breakfast buffet ( burnt chicken tenders and french fries and shrimp po boy was a total joke), the beach service is a mess with motorized golf carts going up and down the beach with foods and drinks for guests making it very annoying and zero relaxing. The lady in the cart decided to park right in front of us obstructing our view and we had to hear her for over one hour apologize to people for food being late. And the service was sunpar (Staff is not very hospitable, I overheard two employees in the front desk talking bad about a guest that had just left, yikes!! Also my husband called twice 2 days before our stay to book a massage for me, he left a message, and they never called him back.). When you pay this type of money for a hotel, it comes with certain expectations and this hotel felt short and our stay was very very dissapointing. This hotel is overpriced for what it really is and is definitely not a luxury hotel. So if you are looking for a high end property with great service and luxury feel, look for another destination/ property or you will be very dissapointed. Don't waste your money and time here.

We enjoyed our stay for sure. The room on the sirene adult only section was very nice, clean with a nice balcony. The service was friendly but at times lacking. The pool at Sirene was nice with a beautiful view of the gulf but the pool was a little small and at times the water was a little cloudy . The service at the pool was again friendly but slow. They had one service attendant taking orders for the whole section leaving you waiting for times. Sounds petty maybe but the adult only section is sold as something more than it is in my opinion. Tesoro the adult only restaurant was ok nothing spectacular at all. Ario the steakhouse was excellent on the other hand. The beach is expansive to say the least and clean. The sand is a powdery soft white sand and the gulf is as always Caribbean like. We dlid not utilize the beach chairs so I can’t comment of the service here. The place itself is very large and has a nice shop section in the middle with stores from high end, a beautiful little cafe , to ones where you can buy things like lotion toiletries etc. Very convenient. The grounds are well maintained so overall a very nice hotel I was just not blown away..